Política de reembolso

Returns and Refund Policy
We want you to be fully satisfied with every purchase from KoonPeng Sports. If you are not completely happy with your order, we offer a straightforward return, exchange, and refund process to resolve your issue quickly. Below is our full Returns & Refund Policy applicable to all orders placed on our store.

1. General Return Eligibility

You may return eligible items for a refund or exchange within 30 calendar days from the date you receive your order. To qualify for return, items must meet all of the following requirements:
  • Be unused, unworn, unwashed, and in original new condition
  • Have all original tags, labels, and accessories intact
  • Be returned in the original product packaging
  • Include valid order proof or purchase receipt

2. Non-Returnable & Non-Refundable Items

For hygiene, safety, and custom sales regulations, the following items are final sale and cannot be returned, exchanged, or refunded:
  • Perishable goods, food, and nutritional supplements
  • Customized, personalized, or made-to-order products
  • Opened personal care items and hygiene products
  • Hazardous materials including flammable liquids, gases, and aerosols
  • Gift cards and store credit vouchers
  • All clearance items marked “Final Sale” or “Clearance”
If your return request involves ineligible items, our support team will notify you before any processing begins.

3. How to Start a Return or Exchange

Unauthorized returns will not be accepted. All returns must be approved by our team in advance.
Please follow the steps below:
  1. Send us an email yaozewu@gmail.com within 30 days of delivery
  2. Include your order number, item names, and return reason (optional but recommended)
  3. Wait for our team’s approval and official return instructions
  4. Pack the item securely with original packaging (if possible)
  5. Ship the package following our provided guidelines or return label

Exchange Process

The fastest way to exchange items (for different sizes, colors, or styles) is to complete the standard return process for your original item and place a new order for your desired product. You may also contact our support team directly to request exchange assistance.

4. Return Shipping Costs

  • EU Customers: We provide prepaid return shipping labels. Return shipping fees will be deducted from your final refund, or you may pay the shipping cost upfront (please confirm with our team).
  • Non-EU Customers: Customers are responsible for all return shipping costs unless the item is defective, damaged, or incorrectly shipped by us.
  • Defective / Wrong Items: We cover 100% of return shipping fees for all verified defective, damaged, or incorrect orders.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery. If you receive damaged, defective, incorrect items, or missing products, contact us within 7 days of delivery via yaozewu@gmail.com with:
  • Your order number
  • Clear photos of the problem items and packaging
  • A short description of the issue
After review, we will offer one of the following solutions at our discretion:
  • Free product replacement
  • Full refund including return shipping fees
  • Store credit for future purchases

6. Refund Rules & Processing

Refund Eligibility

Only eligible returned items that meet our 30-day return window and condition standards will be approved for refunds. Final sale items, custom products, and hygiene items are non-refundable.

Refund Processing Timeline

We will inspect your returned items and confirm approval status within 3–5 business days after receiving your package. Approved refunds will be credited to your original payment method with the following processing times:
  • PayPal: 3–5 business days
  • Credit / Debit Card, Apple Pay, Google Pay: 5–10 business days

Refund Amount Details

Refund includes:
  • Full purchase price of returned items
  • Original shipping fees (for full order returns)
Refund does NOT include:
  • Return shipping fees (except for defective or wrong items)
  • Customs duties and taxes for international non-EU orders

Partial Refunds

We reserve the right to issue partial refunds at our discretion for the following cases:
  • Items returned in used, damaged, or non-original condition
  • Late returns beyond the 30-day window (case-by-case approval within an additional 14 days)

7. Order Cancellation (Before Shipment)

You may cancel your order for a full refund before it is shipped. Please contact us immediately via email. If your order has already been processed or shipped, it will follow our standard return policy instead.

8. Lost Orders & Missing Refunds

Lost In-Transit Orders

If your order is lost in transit, please check your tracking information first. Contact our team for an investigation. We will issue a full refund or send a replacement once loss is confirmed.

Missing Refunds

If you do not receive your refund after the standard processing period:
  • Check your bank or card statement
  • Contact your payment provider (card companies may take 1–2 extra billing cycles)
  • Reach out to our support team for assistance

9. Contact Us

For all return, exchange, and refund inquiries, please contact our customer support team:
Email: yaozewu@gmail.com
Response Time: Within 24 business hours