Privacy Policy

Introduction

KoonPeng Sports (“we”, “our”, or “us”) operates the website www.koonpeng.com (the “Site”). We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Information We Collect

Device Information: When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser version and type
  • IP address and approximate location
  • Time zone setting
  • Cookie identifiers
  • Pages and products you view
  • Search terms and how you interact with the Site

We collect this information using cookies, log files, web beacons, tags, and pixels to:

  • Load the Site correctly and securely for your device
  • Analyze Site usage and performance to optimize your experience
  • Remember your preferences (language, currency, cart contents)

Order Information: When you make a purchase through the Site, we collect:

  • Full name
  • Billing and shipping address
  • Payment information (processed securely via Shopify Payments / PayPal; we do not store full card numbers)
  • Email address
  • Phone number

We use this information to:

  • Process and fulfill your orders
  • Arrange shipping from our Spain or Poland warehouse
  • Send order confirmations and tracking updates
  • Screen orders for potential risk or fraud
  • Communicate with you about your order
  • Provide customer support in English and Spanish

Customer Service Information: When you contact us, we may collect:

  • Your name, email, phone number
  • Order details and correspondence records
  • Any information you voluntarily provide in support tickets or live chat

We use this information to provide timely customer support and improve our services.

How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, and maintain our Site and services
  • Process and fulfill your orders from our ES/PL warehouses
  • Communicate with you about orders, products, and promotions (with consent where required)
  • Screen for fraud and risk
  • Comply with applicable laws and regulations (including EU VAT and customs requirements)
  • Improve our website, products, and customer experience

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our store:

  • Shopify (store hosting): https://www.shopify.com/legal/privacy
  • Payment processors: Shopify Payments, PayPal, credit card gateways
  • Shipping carriers: DHL, UPS, FedEx, local EU carriers (depending on warehouse)
  • Email & marketing tools: for order notifications and (with consent) promotional emails
  • Google Analytics: to understand how visitors use our Site

We may also share your information to comply with applicable laws, respond to lawful requests from authorities, or protect our legal rights.

Behavioural Advertising

With your consent where required by law, we use your Personal Information to show you relevant ads about our products on platforms such as Google, Facebook, and Instagram.

You can opt out of targeted advertising here:

GDPR – Your Rights (EEA Residents)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you
  • Receive a copy of your data in a portable format
  • Correct any inaccurate or incomplete personal information
  • Request deletion of your personal information (“right to be forgotten”)
  • Object to or restrict processing of your personal information
  • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at: yaozcw@foxmail.com

We will respond to your request within 30 days.

Data Transfers

Your information is processed by Shopify in Ireland and may be transferred to and stored on servers in Canada and the United States. Shopify ensures appropriate safeguards for such transfers in compliance with GDPR. For more information: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it. We may retain certain information as required by law (e.g., for tax/accounting purposes).

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request deletion.

Cookies

We use the following types of cookies:

  • Strictly necessary cookies: Required for the website to function (cart, checkout, login)
  • Performance/analytics cookies: Help us understand how visitors use our Site (Google Analytics)
  • Functionality cookies: Remember your preferences (currency, language)
  • Marketing cookies: Used to deliver relevant ads (only with your consent in the EEA)

Most browsers allow you to control cookies through their settings. Disabling cookies may affect your ability to use certain features of our Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The “Last updated” date at the top of this policy will be revised accordingly.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

Email: yaozcw@foxmail.com
Mailing address: [Insert your business address]
Office hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+1)

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.